Auto Dialer


An auto dialer, also known as an automatic dialer, is a type of software or hardware that automates the process of dialing phone numbers. It is commonly used in call centers and telemarketing operations to increase efficiency by eliminating the need for agents to manually dial each number.

Predictive Dialer

A predictive dialer is appropriate for businesses with a high volume of calls. It employs predictive analysis, utilizing historical trends, to optimize agent productivity by minimizing the downtime between consecutive calls. The predictive dialer system identifies busy signals, voicemails, and unattended calls. It then routes the connected calls to available agents.

How it works

Customer Data

As part of the campaign setup, the customer data, also known as leads or contacts, is entered into the system. Contact information, names, and any other relevant data are often included in this information.

Status Updates

Following each call, agents have the option of updating the call status and giving feedback. For campaign reporting and decision-making, this information may be essential.

Call Progress Review

The predictive dialer system analyses call progress, separating answered calls from calls that were not answered (such as voicemails and no-answers).

Campaign Setup

Administrators or managers develop and configure campaign information. The target customer list must be defined, call times must be specified, and calling parameters must be established.

Dialling Procedure

The predictive dialer technology begins making calls automatically when a campaign is initiated, even before agents are available. Based on previous call data and anticipated call durations, algorithms are used to forecast when agents will be available to accept the next call.

Agent Communication

The system sends the following call to the agent when they become available (i.e., after finishing a call or becoming free for another reason). Customer information is shown on the agent's computer screen via a pop-up or screen integration.

Productive Talk Time

Unanswered calls are automatically and quickly sent to the following lead. The telephone system makes sure that once a customer answers a call, it is quickly sent to the next agent who is available. By doing this, agent downtime is reduced and useful chat time is increased.

Preview Dialer

Ensure your agents have sufficient information about a customer before reaching out to them. The preview dialer is ideal if your call list includes high-value leads that you don't want to miss. This dialing approach allows your agents to view the upcoming call on the list, enabling them to plan their approach and provide a tailored customer experience.

Progressive Dialer

Achieve increased productivity with a progressive dialer. If your call center deals with smaller call volumes but the leads are of high value, progressive dialer could be the optimal auto-dialing strategy for you. iMedia's progressive dialer initiates calls only when an agent is ready to handle them, thus reducing the chances of customers receiving silent calls.

Power Dialer

A power dialer is a feature of auto dialers that automatically dials phone numbers one at a time for each available agent. Once an agent finishes a call, the power dialer immediately dials the next number on the list. This eliminates the need for agents to manually dial numbers, reducing idle time between calls and enabling agents to focus more on the conversation, which can improve productivity and efficiency in call centers and telemarketing operations.


Kick off your Auto Dialer Software Journey

Number Import:

Allows users to import lists of phone numbers to be dialed automatically, streamlining the calling process.

Call Sequencing:

Organizes and dials numbers in a predetermined order or based on specific criteria, ensuring targeted and efficient outreach.

Answer Detection:

Identifies when a call is answered by a human, voicemail, or an answering machine, enabling appropriate follow-up actions.

Call Distribution:

Allocates calls to available agents based on factors like workload, skill set, or geographic location, optimizing resource utilization.

Scripting Support:

Provides predefined scripts or prompts to guide agents during interactions, ensuring consistent messaging and effective communication.

Live Monitoring:

Enables supervisors to observe agent performance, call metrics, and system activity in real-time, facilitating immediate adjustments.

Performance Analytics:

Generates insights into agent productivity, call outcomes, and overall system performance, aiding in continuous improvement and strategy refinement.

Do-Not-Call Compliance:

Ensures adherence to legal regulations by preventing calls to individuals on do-not-call lists, maintaining customer trust and legal standing.

IVR Integration:

Connects the auto dialer system with interactive voice response systems, allowing for automated customer interactions and self-service options.