Omnichannel Contact Center

Features Overview

In order to give consumers a smooth and consistent experience, an omnichannel contact centre incorporates numerous channels and touchpoints into its customer service and communication strategy. Businesses communicate with customers via a range of communication channels, including phone, email, chat, social media, SMS, and more.

Social

Intelligent contact center solutions broaden your customer engagement with social media platforms, enabling personalized responses to every interaction.

Voice

Administer both inbound and outbound contact center operations to optimize every interaction, and capture the context of each conversation through voice recording.

Chat

Leverage Web Chat, In-App Chat, and Chat Messenger to start and manage communications with your customers.

Email

Accelerate responses to customer emails using the integrated email editor and templates, ensuring customer satisfaction with rapid reply times.

Video Chat

Enhance customer service with video chat support, including video call conferencing, recording, co-browsing, live monitoring, and more, to improve first-call resolution.

Single view of customer

Provide your agents with a unified view of cross-channel customer interactions on a single screen, ensuring they are prepared for every interaction across all channels without losing context.