Business Process Outsourcing (BPO) is the practice of hiring outside suppliers to
handle specialised tasks related to customer interactions, queries, and support. Through
this approach, companies may take advantage of scalability, cost reductions, and outside
service providers' knowledge. Call centres can manage multichannel assistance via email,
chat, and social media in addition to voice-based services like incoming and outgoing calls.
BPO in contact centres is used in a number of industries, such as financial services, e-commerce,
healthcare, and telecommunications.
Choose the solution that perfectly aligns with your business needs. iMedia's versatile options, including on-cloud (private and public cloud) and on-premise solutions, provide you with the optimal blend. Enhance your business workflow with a solution that is highly robust, efficient, and cost-effective.
Enhance your BPO call center with comprehensive inbound and outbound features such as IVR systems, smart routing algorithms, auto-dialers, click-to-call, CRM integration, real-time monitoring, and extensive reports and dashboards to maintain control over your contact center operations.
Provide a seamless omnichannel customer experience across channels such as Voice, Social Media, Email, and other messaging apps. Enable your contact center agents to be more efficient with an omnichannel customer engagement solution that allows them to resolve customer complaints more quickly.
Stay ahead of your contact center operations with adaptable agent management features like queue-to-user mapping to guarantee continuous agent productivity. Supervisors can monitor idle agents and reassign them between queues to optimize their efficiency.