Call Center Software


Call center software, also known as contact center software, is a tool or application designed to help businesses manage their interactions with customers through various communication channels such as phone, email, chat, social media, and more. This software typically includes features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), predictive dialing, computer telephony integration (CTI), multi-channel communication, analytics, reporting, and workforce management.

Features Overview

Call center software aims to streamline and enhance customer service operations by automating many tasks, improving agent productivity, and providing better analytics and reporting capabilities. It can be deployed on-premises, hosted in the cloud, or offered as a SaaS (Software as a Service) solution.

Inbound and Outbound

Accommodate limitless incoming customer calls, engage in follow-ups or preemptive assistance via outbound calls, and manage call history through automated ticketing and call recordings.

Mobile Apps

Empower your agents to provide exceptional customer service using only a smartphone and a reliable internet connection.
CRM

Leverage open APIs to gather data from your internal CRM or any external backend system to enhance messages with detailed customer information.
Dashboard and Reporting

Track campaigns, queues, IVRs, lists, departments, teams, and individual agent performances from any device for immediate action.

SMS, Email, and Voice Blast

SMS blast can be utilized to send reminders to customers, while voice blast phone systems enable the delivery of thousands of phone messages using voice blasting services.

Voice Logger

SMS blasts can serve to send reminders to your clients, and voice blast phone systems facilitate the dispatch of thousands of messages via voice blasting services.