Voice


Traditional telephone channel that customers use to contact a business for support, inquiries, or other services. In an omnichannel contact center, voice is just one of the many channels available to customers, which may also include email, chat, social media, and more. The goal of an omnichannel contact center is to provide a seamless and consistent customer experience across all available channels, including voice, ensuring that customers can choose the communication method that is most convenient for them.

SIP Trunking

Allows phone calls to be made via the internet. SIP, or Session Initiation Protocol, is a collection of rules designed to help in the setting up and management of these calls. Trunking is the connection between phone systems.

Characteristics of Voice Blasting Software

Arrangement of Calls

Plan your automated calls well in advance, for any convenient time of day or day.

Quick call transfer

Voice blasting may be set up to make it possible for customers to connect with live agents at any moment during the process.

Capability to Call Back and Listen

The recorded audio message will be played to the consumer if they miss the call and phone the number again.

Integration

Our unique APIs make it simple to integrate with CRM and data management applications, depending on what each client needs.

Manage Several Campaigns

It is possible to construct many campaigns and manage them for various times. Upon completion, you may retrieve the report. The campaign will begin at the designated time.

GUI for campaign and reporting handling

View real-time campaign status information such as total leads, active, answered, and unanswered. Obtain comprehensive Real-Time analytics to evaluate the campaign's efficacy.

Cloud and On-Premise Systems

One option is a premise-based installation, in which the voice blasting server is yours to operate whatever suits you best. Additionally, you may select and use our cloud-based voice blasting option as needed.

IVR that comes out with DTMF

Voice Blasting is more efficient than SMS since it allows the recipient to respond right away. Analysing the number of people who have truly listened to the voice message is made easier by clear reporting.

Interactive Voice Response (IVR)

IVR systems are automated voice systems that interact with callers to gather information and route calls to the appropriate agent or department. This feature streamlines the call process, helping to resolve simple issues quickly and efficiently, and ensures that callers are connected to the right agent for more complex inquiries.

Call Routing and Queuing

This feature ensures that incoming calls are directed to the most suitable agent or department based on predefined criteria such as agent skill set, workload, or customer information. It helps to reduce wait times, balance the workload among agents, and improve overall customer satisfaction.

Call Recording and Monitoring

Call recording allows businesses to keep records of customer interactions, which can be used for quality assurance, training, and compliance purposes. Call monitoring enables supervisors to listen to live calls for coaching and feedback, helping to maintain high standards of customer service.

Directly Question Action

Voice-based contact centres provide real-time help, allowing clients to talk about their problems or worries right away. Increased customer satisfaction is the outcome of this prompt reaction, which not only aids in the speedy resolution of issues but also gives customers confidence that their demands are being met.

Communication of Knowledge And Response Loop

By gathering and examining data on consumer questions and problems, call centres may serve as an effective feedback loop. In order to raise the overall quality of voice-based services, this information may be utilised to enhance various goods, services, and procedures.